Dataset pack
Ticket sources and channel map
Ticket sources typed by agents and the approved mapping to reporting channels.
Fictional data · UTF-8 CSV, every value quoted so padding and leading zeros survive; empty fields are missing values · free for personal and classroom practice · practise it in Report unmapped values as other.
tickets 14 rows × 2 columns
Download tickets.csv (Pro)Data dictionary
- id
- Unique ticket ID.
- source
- Source as typed.
channel_map 7 rows × 2 columns
Download channel_map.csv (Pro)Data dictionary
- raw
- Normalized source (unique).
- channel
- Reporting channel.
Values are shown in quotes so leading and trailing spaces are visible. ∅ means the cell is missing. Exercises are also graded on hidden datasets that are never published.