Dataset pack
Support tickets by channel
Tickets where agents typed the channel freely: case, spacing and spelling variants.
Fictional data · UTF-8 CSV, every value quoted so padding and leading zeros survive; empty fields are missing values · free for personal and classroom practice · practise it in Map channels with an approved dictionary.
tickets 13 rows × 2 columns
Download tickets.csvData dictionary
- id
- Unique ticket ID.
- channel
- Channel as typed; may be blank, missing or outside the approved dictionary.
| id | channel |
|---|---|
| "tx6ld" | "" |
| "t1bmf" | "Phone " |
| "t6s3m" | "TELEPHONE" |
| "t7f5e" | " email" |
| "tsvpj" | "Web Chat" |
| "ta4en" | "e mail" |
Values are shown in quotes so leading and trailing spaces are visible. ∅ means the cell is missing. Exercises are also graded on hidden datasets that are never published.