Dataset pack
Support ticket queue
Open support tickets, some unassigned, created from offices in several time zones.
Fictional data · UTF-8 CSV, every value quoted so padding and leading zeros survive; empty fields are missing values · free for personal and classroom practice · practise it in A work queue with unassigned first.
tickets 15 rows × 3 columns
Download tickets.csv (Pro)Data dictionary
- id
- Unique ticket ID.
- owner
- Assigned agent; blank when unassigned.
- created_at
- Creation time, ISO 8601 with offset.
Values are shown in quotes so leading and trailing spaces are visible. ∅ means the cell is missing. Exercises are also graded on hidden datasets that are never published.